Basic Skills

1. Reading:
   Identify relevant facts; locate information in books/manuals; find meanings of unknown words; judge accuracy of reports; use computers to find information.
   
2. Writing:
   Write ideas completely and accurately in letters and reports with proper grammar, spelling, and punctuation, use computers to communicate information.
   
3. Mathematics
   Use numbers, fractions, and percentages to solve problems; use tables, graphs, and charts; use computers to enter, retrieve, change, and communicate numerical information. P>
   
4. Speaking:
   Speak clearly; select language, tone of voice, and gestures appropriate to an audience.
   
5. Listening:
   Listen carefully to what a person says, noting tone of voice and body language; respond in a way that shows understanding of what is said.
   

People Skills

1. Social:
   show understanding, friendliness, and respect for feelings of others; assert oneself when appropriate; take an interest in what people say and why they think and act as they do.
   
2. Negotiation:
   Identify common goals among different parties; clearly present one's position; understand party's position; examine possible options; make reasonable compromises.
   
3. Leadership:
   Communicate thoughts and feelings to justify a position; encourage or convince; make positive use of rules or values; demonstrate ability to have others believe in and trust you because of competence and honesty.
   
4. Teamwork:
   Contribute to group with ideas and effort; do own share of work; encourage team members; resolve differences for the benefit of the team; responsibly challenge existing procedures, policies, or authorities.
   
5. Cultural Diversity:
   Work well with people having different ethnic, social, or educational backgrounds; understand the cultural differences of different groups; help the people in these groups make cultural adjustments when necessary.
   

1. Self-Esteem:
   Understand how beliefs affect how a person feels and acts; listen and identify irrational or harmful beliefs you may have; and understand how to change them when they occur.
   
2. Self-Management:
   Assess one's own knowledge and skills accurately; set specific, realistic, personal goals; monitor progress toward goal.
   
3. Responsibility:
   Work hard to reach goals, even if task is unpleasant; do quality work; display high standard of attendance, honesty, energy, and optimism.
   

Thinking Skills

1. Creative Thinking:
   Use imagination freely, combining ideas or information in new ways; make connections between ideas that seem unrelated.
   
2. Problem-Solving:
   Recognize problem; identify why it is a problem; create and implement a solution; watch to see how well solution works; revise as needed.
   
3. Decision Making:
   Identify goals; generate alternatives and gather information about them; weigh pros and cons; choose best alternative; plan how to carry out choice.
   
4. Visualization:
   Imagine building, object or system by looking at a blueprint or drawing.