Kathy Yamashiro
                                

                       Office of the Chancellor for Community Colleges, University of Hawaii

 

The following forms were developed by the 1995 Business Services Committee working with a federal grant to implement the Hawaii School-to-Work Opportunities system. The assessment forms were designed for business services instruction. They can be used by others, however, as models for developing similar assessment tools for other disciplines.

 

Business Services Skills Assessment

Rating Scale ADV Advanced -- exceeds standard; demonstrated superior skills PRO Proficient -- meets standard; demonstrated satisfactory skills ND Needs Development -- skill area needs development NA Not Applicable -- performance was not observed EMPLOYABILITY SKILLS ______ Professional Image: Dresses appropriately for the job; employs practices to maintain a professional image; maintains poise in familiar and unfamiliar situations. ______ Attitude: Exhibits a positive attitude, self-confidence, self-motivation; demonstrates a sense of pride in work assignments; receptive to new ideas, processes, and people. ______ Responsibility: Displays dependability, arrives on time and ready to perform; completes assignments; and accepts responsibility for own actions. ______ Time Management: Manages time and completes assignments on time, allocates time to activities including revisions; prepares and follows schedules. ______ Personal Improvement: Demonstrates an interest in learning beyond current needs, and improving skills, at own initiative. ______ Ethics: Demonstrates honesty, integrity, tactfulness, and discretion. COMMUNICATION AND INTERACTIVE SKILLS ______ Group/Public: Exchanges ideas in a variety of situations; conducts organized and effective meetings and presentations; participates in and facilitates group communication. ______ Oral/Verbal: Speaks clearly and concisely using standard English; relays information accurately; speaks a second language. Avoids inappropriate uses of pidgin, slang, and profanity. ______ Non Verbal: Demonstrates knowledge of cultural practices; uses professional posture; smiles; uses eye contact constructively. ______ Listening: Differentiates messages from delivery; asks for clarification; utilizes active listening techniques; repeats instructions, messages, and understanding for confirmation. ______ Writing: Prepares business-related documents using proper business style, format, and content including appropriate vocabulary, and inclusion of all necessary information; utilizes resources and finds good examples. ______ Reading: Comprehends technological/industrial information, i.e., trades/industry-specific publications; follows written directions; expresses comprehension through restating or summarizing. ______ Client: Communicates with clients politely and appropriately; records and delivers information clearly and accurately; delivers messages in a timely manner; manages conflicts in a calm, professional manner.   ______ Interaction: Interacts positively with people of both genders, all ages, different cultural backgrounds, and those with special needs; works cooperatively as a team member in group settings: offers ideas, information, and opinions; assumes a fair share of the work. ______ Creative Thinking: Generates new ideas or innovative ways of doing things. ______ Problem Solving: Identifies problems, evaluates information, and defines appropriate solutions; evaluates and selects the set of procedures, tools, and/or machines, including computers and software, which produce the desired results. ______ Information Gathering: Identifies need for data, locates and organizes information from relevant sources, i.e., manuals, files, Internet, experts, publications, or creates it, and evaluates its relevance and accuracy; selects and analyzes information and communicates the results to others using oral, written, graphic, pictorial, or multimedia methods. ______ Quantitative Reasoning: Utilizes mathematical concepts to appropriately estimate, measure, and calculate. OTHER BUSINESS CORE SKILLS ______ Safety: Follows safety rules; operates equipment properly; maintains safety equipment; understands OSHA rules and regulations. ______ Career Exploration: Translates business career options into skills, knowledge, and experience necessary for employability; and formulastes career plan(s). Prepares for and interviews with poise and confidence. ______ Life Skills: Utilizes analytical tools and technology such as computers, sapreadsheets, accounting/finance principles, and economic theory to plan, organize, and allocate personal resources.       SUPERVISORY/MANAGERIAL AND LEADERSHIP SKILLS ______ Management: Coordinates project planning and organization; facilitates group effectiveness; provides motivation and encouragement. ______ Leadership: Creates a vision/objective/goal; defines alternative paths for achievement; fosters a supportive climate. INFORMATION AND COMPUTER TECHNOLOGY SKILLS ______ Information Technology: Assesses information needs; evaluates hardware components, software applications, operating systems, and communication hardware; maintains operation and care of hardware and software. Utilizes on-line reference tools, word processing, spreadsheet, database, and multimedia applications to complete assignments. GENERAL BUSINESS SKILLS ______ General Business: Plans and operates a business, including creating the business structure; designing, producing, and marketing products and services; establishing human resource planning and policies; accounting for external environmental factors.

Business Services Skills Validation Forms

For people applying to or currently working in the business industry, evaluate the importance of the following workplace behaviors, skills, and knowledge. ESSENTIAL IMPORTANT DESIRABLE NOT APPLICABLE       ____ ____ ____ ____ 1.   Presents a professional image. ____ ____ ____ ____ 2.   Demonstrates appropriate social skills in the workplace. ____ ____ ____ ____ 3.   Interacts positively with people of both genders and all ages. ____ ____ ____ ____ 4.   Demonstrates an understanding of and respect for diverse international customs, practices, and etiquette. ____ ____ ____ ____ 5.   Exhibits a positive attitude, self confidence, and self motivation. ____ ____ ____ ____ 6.   Demonstrates pride in work. ____ ____ ____ ____ 7.   Receptive to new ideas, processes, and people. ____ ____ ____ ____ 8.   Offers pertinent ideas, information, and opinions. ____ ____ ____ ____ 9.   Generates new ideas or innovative ways. ____ ____ ____ ____ 10.   Demonstrates honesty and integrity. ____ ____ ____ ____ 11.   Demonstrates tactfulness and discretion. ____ ____ ____ ____ 12.   Adapts to changing situations. ____ ____ ____ ____ 13.   Learns from mistakes. ____ ____ ____ ____ 14.   Arrives on time and ready to perform. ____ ____ ____ ____ 15.   Accepts responsibility for own decisions and actions. ____ ____ ____ ____ 16.   Recognizes performance strengths and weaknesses. ____ ____ ____ ____ 17.   Seeks ways to continuously improve self and performance. ____ ____ ____ ____ 18.   Completes work that is neat, accurate, and professionmal in appearance. ____ ____ ____ ____ 19.   Follows through on assignments to completion. ____ ____ ____ ____ 20.   Operates within scope of authority adhering to the organization's rules, regulations, and policies. ____ ____ ____ ____ 21.   Manages time and completes assignments on time. ____ ____ ____ ____ 22.   Anticipates problems. ____ ____ ____ ____ 23.   Considers factual information, constraints, and root causes in generating solution alternatives and solving problems. ____ ____ ____ ____ 24.   Seeks and utilizes relevant resources and examples. ____ ____ ____ ____ 25.   Utilizes mathematical concepts to complete assignments. ____ ____ ____ ____ 26.   Reads and follows oral and written instructions. ____ ____ ____ ____ 27.   Asks for clarification. ____ ____ ____ ____ 28.   Repeats instructions, messages, and understanding for confirmation. ____ ____ ____ ____ 29.   Records and relays information clearly and accurately. ____ ____ ____ ____ 30.   Communicates with internal and external customers politely and appropriately. ____ ____ ____ ____ 31.   Projects a positive impression on the telephone. ____ ____ ____ ____ 32.   Understands the impact of a lost customer. ____ ____ ____ ____ 33.   Handles complaints with empathy, tact, and poise. ____ ____ ____ ____ 34.   Manages conflict in a calm, professional manner. ____ ____ ____ ____ 35.   Speaks a second language. ____ ____ ____ ____ 36.   Works cooperatively as a team member. ____ ____ ____ ____ 37.   Comprehends and communicates the organization's vision/goals/objectives. ____ ____ ____ ____ 38.   Expresses thoughts and ideas succinctly. ____ ____ ____ ____ 39.   Adjusts communication and behavior to audience. ____ ____ ____ ____ 40.   Understands and uses common business vocabulary. ____ ____ ____ ____ 41.